A hearing care practice is a business and, like any business, success depends in large part on smoothly-operating administrative processes. That means:

Maintaining a 'catalog' of the products and services that bring revenue into the practice

Mirage stores catalog information for hearing aids and also for batteries, accessories, supplies, repairs, diagnostic services, and any other type of billable item. Depending on the type, a particular catalog item may contain details such as sales price, supplier(s), cost price, warranty terms, minimum inventory level, and more.

Ordering products and services from suppliers

Mirage allows users to pick items from the catalog and generate order documents and also provides a list of recent or outstanding orders so users may monitor their status. 

Managing an inventory

Mirage records when ordered items are received from suppliers, and logs their entry into the office inventory. Likewise, Mirage records when an item is delivered to a client or otherwise removed from inventory. Mirage can produce a listing of items currently in inventory and can determine the asset value of current inventory.

Tracking the history of each hearing aid

Mirage gives special attention to hearing aids as inventory items. It is possible to track by serial number each hearing aid that passes through the inventory system and to retrieve a history of all events related to a particular hearing aid; the initial receipt of the aid from the supplier, the delivery to a client, the start and end of a trial period, repairs, returns, and so on.