Implementation Manager located anywhere in Australia

April 29, 2020
Location: AUS

Auditdata is a Danish company headquartered in Copenhagen with regional offices around the world. We been in business for more than 28 years developing advanced hearing practice management software as well as innovative fitting and measurement equipment, which is supplied internationally to both public and private audiological clinics and hearing aid dispensers. We are currently repositioning our company to take it to next level of growth.

Position overview

We are looking for an enthusiastic person that is ready to take on a job role as implementation manager in Australia. The desired candidate will be part of Auditdata’s Professional Service team, who provides implementation, trainingand project management to customers. There is no specific requirement in terms of location and the primary job focus will be on customer projects related to our Aurora practice management software solutions and Primus fitting and measurement solution as well as business analytics. The ideal candidate has solid insight into the systems that are typically used in audiology clinics and is preferably a great communicator with a technical background.

Responsibilities

  • Implementation and project management of Aurora/Primus/Business Analytics solutions
  • Deliver high quality solutions to customers, partners and super users
  • Change management of customer features
  • Assist with second line support to customers and partners including support in resolving complex IT issues
  • Assist the handling of customer training, support tickets and communication of product updates with high customer satisfaction

Assignments

  • Align with customer expectations and handle project implementations from request to delivery
  • Verify new product/customer releases
  • Get feedback from customers regarding implementations
  • Assist customer input within a support system according to Auditdata’s service procedures
  • Handle customer requests via email, phone and channels
  • Assist customer training (new, super/end users, partners etc.), perform demos on- and off-site
  • Document solutions, maintain and assist in expanding the product knowledgebase along with troubleshooter, user guides and training materials

Skills

  • Experience with software solutions for customers
  • IT knowledge
  • Project Management
  • SQL knowledge including understanding of database structures
  • Product knowledge with the ability to cover Simply Hearing Aurora and Primus (plus Business Analytics over time)
  • Proactive, patient, service minded with the ability to work both independently and within a team environment
  • Excellent communication skills (verbal and written)

Desirable

  • To work from home
  • Full driving license
  • Available for business trips (close to Airport)

About Auditdata

At Auditdata, we offer private and public audiology clinics a market leading software and service solution that empowers customers to release the power of data to run the best possible operation and achieve better outcomes for patients. Named Auditdata One, our solution integrates smart audiometry and practice management with business analytics and customer insights. Around the world more than 2,500 private hearing clinics and 650 hospital-based audiology practices currently rely on our software. Auditdata was founded in 1992 in Denmark and has expanded into six locations around the world including the UK, USA, Canada, Australia and Ukraine. Across these locations, we now employ nearly 100 people.

Application procedure:

To apply, please send application and CV to

Christian V. Holmelund
christian@auditdata.com

Any questions may also be directed to
Christian V. Holmelund
christian@auditdata.com.

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