Audiological Excellence

How to deliver the best audiology services to your clients

Audiological Excellence is about achieving consistency in how hearing care is delivered throughout your clinics. Employing best practice standards and understanding and interpreting the data will increase conversion rate, customer satisfaction, quality, and efficiency. The focus for any establishment is to get the clients fitted with the right hearing aids efficiently. In many countries, reimbursement rules depend on the audiological output of the hearing examination, which can be a challenging process if not standardized.

Standardising your clinical flows will help you deliver better service, easier onboarding of staff, better quality and improved efficiency

Review your clinical processes to increase quality and efficiency

Clinical processes refer to all the clinical work you do with the clients. Working with clinical flows can increase clinic efficiency and provide easy onboarding of new team members. Moreover, they can create a service standard for your hearing clinics. All clients will go through the same process and be provided with the best possible fitted hearing aid. Working with clinical workflows means; aligning audiological workflow based on best-practice data, optimizing device selection, or standardizing local legislation compliance. 
Get started with clinical workflows
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Hoorcentrum Aerts implements clinical workflows to deliver high-quality care

As part of a commercial excellence initiative and commitment to provide extraordinary customer experiences – Hoorcentrum Aerts have used Primus to streamline the organization’s processes and protocols. One huge asset is the Primus clinical workflow function, which outlines exactly what audiologists need to do, and in what order. 

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Improve customer experience

Clinical workflows can improve customer experience by including an end-to-end view of the customer’s treatment journey. Using IT systems and proper training methods, you are confident that your staff delivers a smooth and standardized customer experience. Standardizing your clinical workflows can also ensure that you have the correct diagnostics and fitting so that all clients get the best solution possible. The customer experience should include personalized fitting by using real ear assessments. Your focus on the customer should also span remote care service options for your clients whenever possible.
Guide to structure an initial in-person experience
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Great audiological delivery and proof of delivery are great tools for attracting ENTs to send clients to your clinics

Enhance the speed, accuracy, and output of your hearing treatment

Clinical workflows can be customized and easily managed in Auditdata Measure. This is perfect for audiologists and hearing care professionals who want an efficient, transparent, and quality-driven approach to hearing treatment. The workflows guide the audiologist to perform day-to-day clinical processes within an agreed-upon standard. Unlike today, where the individuals’ habits decide the audiological treatment approach, the clinical workflows ensure that all audiologists follow a consistent and measurable protocol. 

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