Operational Excellence

How to run a profitable business

If you want to run a successful hearing clinic, it is important to focus not only on the revenue but also on the costs and efficiency of the shops. This is what we call operational excellence. Operational excellence enables you to do more with the same staff through better employee engagement, invoice overview, inventory and streamlined processes. Your competitive advantage stems from delivering a more consistent and reliable service than your competitors, with lower operational risks, lower operating costs, and increased revenue relative to your competitors.

Always include your staffs’ working routines and your client experience when you work with optimization. Delivering both in a fine-tuned shop is a balance.

Optimize resource utilization

Resources equates to staff, physical assets, shops, and equipment. Optimising the use of these resources and actively focusing on face-to-face time with the client is important and could increase your revenue by up to 60%. Do not forget to configure your practice management system to automate and guide your users, so that they can keep a focus on the clients and not the system.

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Hearing Care

Implement best practice processes

Hearing care retail is a complex, multi-faceted business. It is a mix of IT, customer care, audiology, marketing, finance, inventory control, scheduling, etc. If operating multiple shops with a wide range of staff, it can be difficult to be present at all locations. You should, therefore, implement best practice processes to support your teams whenever possible. Best practice processes become guidelines, which will help your staff decide how to act in different situations with the client – both when conducting hearing testing and when being in a dialogue about needs and solutions. 

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Process
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"With cross-functional data, I can focus my time on the things that are most important for my business and accomplish my goals."

Jaume Anglada

Medical Product Manager, Amplifon Iberica, S.A.U.

Reinforce consistent workflows

When the processes are thoughtfully created and reinforced consistently, they ensure that decisions and actions are focused on executing across all activities as agreed. This will not only be efficient, but also ensure that you are in control and your shops are in compliance with any local legislation. With the right practice management system, you can support these processes and make sure they are followed.

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Learn how we can help you increase sales, generate new leads, improve efficiency and treatment quality and, ultimately, help people with hearing loss.