The customer experience drives conversion in modern retail audiology. Consistently delivering the customer experience you’ve designed requires having the right set of tools at your disposal. A strong consultation process has been shown to have a direct effect on retail audiology conversion rates, and the specific testing processes you undertake are a key factor in that process.
Auditdata Measure provides all of the testing and fitting processes needed to drive a best practice audiology model. Easy central management allows you to completely customise and design the workflows that make up your customer journey. Auditdata Discover analytics keeps you sure that your customer journey is being delivered in the manner that you want it to.
Centrally managed with in-depth analytics
Auditdata Discover systems can be centrally managed either through your existing intranet network or through our new cloud-based management system. That means that you can quickly and easily design the audiological workflows for each visit on the customer journey for maximum experience and impact. You can then quickly push those workflows out to all of your Discover systems.
Our in-depth analytics package allows you instant and up-to-date analysis of how your customer journey is being delivered, and how those processes are affecting conversion rates, getting down to details like how the length of a particular process like QuickSIN testing affects the conversion. These analytics also allow you to easily track how speech mapping or Real Ear Measurement affects your cancellation rate, again, even down to the granular level of time spent.
Best practices, better outcomes, happier customers
Auditdata Discover allows you to design your own best-practice customer journey for maximum conversion. It allows you to deliver the best customer experience, increase customer satisfaction and reduce cancellations.