The Latest Insights of Audiology

Hearing Aids Are Improving John's Hearing – and His Life

When John W.’s daughter-in-law came over for a visit, she parked on the road outside his house and his radio program was so loud that she could hear it even while sitting in her parked car out on the street. This was no isolated incident – his hearing loss meant that he couldn’t participate in conversations and was having trouble listening to his favorite television and radio programs. This is his story.

Active Listening in Healthcare: Enhance Audiology Care

Improve patient outcomes with active listening in healthcare. Learn how to hear and understand your patients better.

The Importance of Ideal Acoustic Coupling in Hearing Aids

Audiologists often rely on acoustic coupling to optimize hearing aids’ performance and maximize their benefits. This blog will help clinicians understand how proper acoustic coupling can improve their patients’ hearing aid experiences.

The Best Hearing Evaluations Are Multifaceted And Include Listening to the Client

A hearing test is more than just a simple test. The ideal evaluation is a combination of an interview, several hearing tests, and an expert recommendations. The overall goal is to fully understand the client’s hearing history, lifestyle, and personal needs in order to build a better hearing health experience. Let’s take a step-by-step look at the process of a successful hearing test evaluation.

 3 Steps to Expanding your Friends & Family Referral Program to maximize success

3 Steps to Expanding your Friends & Family Referral Program to maximize success

Learn how to broaden your existing program and expand your reach with direct marketing communication targeting your most loyal clients. By activating your client database and digitalizing the program, expanding your reach will give you even more new customers.

 How To Increase Lifetime Value of a Hearing Aid Customer

How To Increase Lifetime Value of a Hearing Aid Customer

Onboarding new customers is expensive and takes significant effort. Competition is fierce. When you get a customer to choose you, make the most out of it and ensure that this customer stays with you thus increasing their lifetime value. This blog is relevant for hearing care providers, who want to increase the customer lifetime value of each customer.

 Customer vs. Patient – Does it Matter What You Call the People You Serve?

Customer vs. Patient – Does it Matter What You Call the People You Serve?

Should hearing clinics refer to the individuals they serve as patients or customers? Do these words matter? Could specific terminology make people feel better (or worse) about needing hearing aids? This blog explores the connotations associated with these terms.

 What Do Your Hearing Aid Users Need?

What Do Your Hearing Aid Users Need?

If someone suspects they have hearing loss, they should see an audiologist for a hearing screening to determine whether they need hearing aids. But then what happens? This blog explains how to give your patients what they need for success with their hearing aids, such as setting proper expectations, providing care and maintenance tips for the devices, offering valuable tips before they buy, and providing ongoing aftercare.

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CUSTOMER STORIES

Discover how we help clinics grow without compromising patient care.

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PERSONAL STORIES

Explore unheard personal stories of people living with hearing impairment. 

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