Challenge
The Cardiff audiology team is a large group spread across three different sites. There was a need to streamline clinic workflows and update the measurement equipment to a unified, modern system.
Goal
To get updated, timesaving, and easy-to-use measurement equipment that works seamlessly with the existing Auditbase system. To cut down costs on upgrades and support.
Solution
All relevant staff had hands-on time with the Auditbase during the two-week testing period. After the test period, ten systems were installed and all three clinics were up and running within a day.
“Everybody was really impressed with how easy it was to use”, says Principal Clinical Scientist and Deputy Head of Service Jackie Harding. “Everything worked well with Auditbase, which was essential to us.”
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Highlights
The overall experience has been extremely positive, but what really excites the staff is the ease of use and the timesaving modules.
“We love the fact that we are able to do REMs in the right and the left ear at the same time, which saves us time in the clinic,” Jackie Harding explains. We also really like the fact that if there were problems with headphones, we could just get a new one sent to us and have it replaced and we were up and running without downtime for the equipment.”
“Auditbase was very competitively priced, and we knew that we would not get additional charges for software upgrades, as they are all a part of the package.”
Key to success
The Cardiff and Vale University Hospital audiology team already had Auditbase running smoothly. One of their pivotal goals was to make their whole system more compatible with Auditbase. After thoroughly researching their options, they decided to test the PRIMUS fitting system. Our PC-based fitting system eased the workflow considerably. “In general I think the whole system has been very beneficial – just timesaving and probably cost saving as well, as we haven’t had to spend quite as long during an appointment getting the equipment to work.” Gemma Saxelby