Auditdata Manage connects data, workflows, and communication so your team can improve satisfaction, strengthen retention, and ensure smooth, personalized care across the entire patient journey.
How Auditdata Manage Helps Customer Experience Teams
Deliver The Best Care Experience, Every Time, in Every Clinic
What Customer Experience Teams Need Today in Hearing Care
Patient Engagement & Notifications
Reduce No-Shows With Proactive Patient Communication
Keep patients on track with SMS, recalls, and follow-ups that cut no-shows and raise satisfaction across every clinic.
Smart Scheduling
Smarter Scheduling for Shorter Wait Times
Cross-location booking, waitlists, and easy rescheduling reduce wait times and fill calendars without creating friction for patients.
Patient Feedback (Paperless Surveys)
Understand the Patient Experience in Real Time
Capture feedback at key moments, trigger service-recovery alerts, and learn exactly where to improve the experience.
CX Analytics & Reporting
Turn Experience Data Into Action
Unified dashboards connect engagement, access, and satisfaction metrics so your team can spot bottlenecks and act fast.
How Manage Supports Customer Experience Teams
Seamless Patient Journey Across Clinics
Ensure patients never repeat information, experience inconsistent care, or feel lost — even when switching locations or providers. Unified records and standardized workflows keep every touchpoint connected.
Reduce Admin Burden to Focus on Patients
AI-assisted documentation, automated reminders, and structured workflows free staff to spend more time engaging with patients, not juggling systems.
Strengthen Lead Management and Follow-Up
Automated follow-up prompts and structured communication reduce missed callbacks, improve show rates, and keep patients engaged throughout the care journey.
Keep Clinics Prepared for Every Patient
Integrated inventory and workflow visibility prevent surprises, reduce delays, and ensure smooth, frustration-free visits.
Identify Experience Trends That Improve Patient Loyalty
Performance dashboards reveal patterns in satisfaction, retention, and referrals, helping CX teams refine strategies.
"We can precisely tailor when and how reminders are sent, optimizing our interaction with patients. We’ve integrated automatic follow-up emails post-appointment because they allow us to incorporate detailed information and maintain our clinic’s branding. This method has proven far more effective than text messages, enhancing our communication and patient engagement."
Adam Chell
Whitstable Hearing
1/3
Onboarding & Training
Move to Auditdata Manage without Patient Disruption
Even great software fails if the switchover hurts the patient journey. We de-risk the transition with a staged rollout, clear role-based workflows, and tight feedback loops so clinics don’t feel the change—only the improvements.
Features Customer Experience Teams Rely On
Our features help you maintain consistent standards and improve patient satisfaction across all locations.
Patient Surveys & Feedback
Capture and track satisfaction to identify areas for improvement.
AI-Powered Notes Assistant
reduces admin time so clinicians can stay focused on patient interactions.
Scheduler & Automated Reminders
Reduce wait times and no-shows with smart scheduling tools.
Performance Insights Across Clinics
Monitor satisfaction and experience metrics across all locations.
Inventory Visibility
Ensure devices and accessories are available when patients need them.
Frequently Asked Questions
-
Auditdata Manage standardizes clinical and administrative workflows, reduces wait times, and supports more consistent interactions — all of which lead to better patient experiences.
-
Yes. Auditdata Manage includes survey and feedback tools that help you collect patient opinions, monitor satisfaction trends, and identify areas for improvement across all locations.
-
Guided workflows ensure every provider follows the same proven steps, creating a reliable, high-quality experience no matter which clinic a patient visits.
-
Absolutely. Task management and automated reminders ensure patients receive timely follow-ups, helping teams reduce drop-offs and improve long-term retention.
-
Yes. Auditdata Manage provides insights into appointment completion, workflow adherence, and satisfaction data, helping CX teams understand how clinician behavior impacts the patient experience.
-
Centralized scheduling, real-time availability, and automated reminders keep clinics on track, reduce no-shows, and help patients access care more quickly.
-
Yes. Centralized patient records ensure clinicians at any location have the full patient history, allowing for seamless handoffs and a consistent experience.
-
Yes. Follow-up workflows and structured reminders guide the patient journey and make sure no one slips through the cracks.
-
Yes—reminders, recalls, and two-way messaging are handled inside our audiology practice management software, so reps work from a single timeline instead of juggling tools.
Still Have Questions?
Reach out and we'll walk you through how Auditdata Manage supports customer experience teams in hearing care.
Additional Solutions for Your Hearing Care Network
Intelligent hardware & software designed for hearing care networks.
Measure
Audiometer & Software
Standardize testing and fittings with connected equipment and clean, centralized patient data.
Engage
Tablet Hearing Screener
Make it easy to capture new prospects in-store or at events, then route them into your lead-to-appointment flow.
Discover
Insights & BI Analytics
Get deeper, network-level performance visibility—dashboards that make trends, gaps, and opportunities easier to act on.
See How Auditdata Manage Creates Best Care Experiences Across All Clinics
Who We Help
We partner with hearing care providers, helping every team and leader deliver consistent data-driven, high-quality care.