The Global Hearing Aid Clinic team believes that better hearing leads to a better life. This Canadian-based retailer offers a patient-centered, quality-driven approach to hearing care. They work with customers to diagnose and find solutions for their hearing needs using state-of-the-art equipment and the most advanced technology. Based in Toronto, Ontario, they have two urban private practices with six employees. They opened their first clinic in January 2003 and added a second clinic 10 years later.
Global Hearing started up with a very basic database system that didn’t meet their business needs. In 2013, they transitioned to Simply Hearing (now Auditdata) and the Aurora solution, which worked well for them for years. Now, they’re transitioning to the Auditdata Manage solution (upgrading from Aurora) to access more robust, modern features, functions, and integration to NOAH data.
We sat down with Stephen Jones, Business Manager at Global Hearing, to discuss the company’s experiences with Auditdata’s solutions and to learn how it has improved their service delivery and daily life.