Workflows helps you provide a consistent customer experience, onboard and train of new staff and  implement changes in local legislation. Clinical workflows allow you to the following:

1. Retain centralised control of clinical protocols
2. Enhance the current, appropriate clinical practice
3. Improve the quality of audiological diagnostic assessment and treatment
4. Enhance client outcomes
5. Improve the cost-effectiveness of the care
6. Ease onboarding of new staff
7. Ease implementation of new protocols
8. Comply with all local legislation or regulation
9. Help to identify processes that may require further investigation

As part of a commercial excellence initiative and commitment to provide extraordinary customer experiences – Hoorcentrum Aerts have used Primus to streamline the organization’s processes and protocols. One huge asset is the Primus clinical workflow function, which outlines exactly what audiologists need to do, and in what order. 

By establishing standardized workflows and dividing your consultation processes depending on session types and local country requirements, you will enhance speed and accuracy, and they will help you deliver best practice hearing care. With our portfolio of diagnostic measurement equipment run by advanced software, you can manage and optimise their clinical workflows centrally based on clinical best practice and data-driven insights.

Standardising, benchmarking and optimising your clinical processes means higher clinical performance, better quality, and ultimately happier customers. The centralised design and control of workflows in the clinic mean that organisations can define testing and fitting protocols at each patient journey step. It offers the ability to customise the customer experience for each consultation type.