A better, more streamlined workflow
Hoorcentrum Aerts used to have their clinical workflows outlined on paper and trained to all clinicians. This manual system worked for the most part, but had some flaws. For instance, they couldn’t centralize and simplify scheduling, or instantly access secure patient records from any office across their network. Likewise, when using paper systems, they didn’t have a way to update processes and instantly communicate these changes to all staff, nor to track performance.
As part of a commercial excellence initiative – and their commitment to provide extraordinary customer experiences – Hoorcentrum Aerts upgraded to Auditdata’s Measure hardware and software solution, Primus in 2019. Since then, they’ve used Primus to streamline their organization’s processes and protocols. One huge asset is the Primus clinical workflow function, which outlines exactly what audiologists need to do, and in what order.
This standard of care helps ensuring clinical excellence across the enterprise, onboarding new staff and helping them convert more leads into paying customers.