Keeping your clients well-served and happy is the ultimate goal for any clinical practice. Most of us got into this field with the goal of helping people with hearing impairments enjoy a better quality of life. Furthermore, maintaining a base of satisfied clients is one of the best ways to keep your business thriving and growing via word of mouth. In a field as personal and complex as hearing care, personal recommendations from trusted friends and relations will always go farther than any advertising campaign. Lastly, happy clients are more likely to buy their next hearing aid at your shop, thereby keeping your marketing spending down and repurchasing rates high.
Client satisfaction in an audiology clinic is about more than just strong customer service. Especially in today’s connected environment, it requires a consistent, active communication strategy. Developing a system for contacting both potential and current clients in timely ways that are engaging but not overwhelming is essential to your success. That might entail phone calls, emails, mailers or text messaging or various combinations thereof. It also entails improving the physical experience of your services from reducing waiting room time to investing in better teleaudiology measures to requiring extra training for your staff.
Auditdata Manage helps keep clients satisfied and engaged with an easy-to-use dashboard that consolidates all essential client information on a single screen. Managing your appointment calendar, keeping track of maintenance for hearing aids and other devices, viewing medical histories, and other crucial functions are simplified with an easily referenced practice management software that puts all of your clients’ most important information right at your fingertips.
To help owners, regional managers and marketers to improve their outgoing communication, we have created a marketing guide with a complete end-to-end customer journey starting with your customer insight and data. Our guide is about increasing your in-shop traffic, converting more prospects into clients, and retaining those for life.