Implementing a Friends & Family Referral Program is a low-cost, high-reward endeavour and can be one of the best ways to drive more traffic to your hearing clinics. A good Friends & Family Referral Program can generate new clients, help increase loyalty among existing clients, and boost sales. In some hearing clinics, we have seen that more than 50% of leads stem from friends and family referrals!
The guide outlines the following to succeed with a Friends & Family Program:
1. How to provide exceptional service and products
2. The importance of deciding how to incentivize key audiences
3. How to create a standard referral procedure
4. How to track incoming leads
5. How to thank and reward loyal clients
6. Why focus on your bets clients
7. How to create awareness and excitement about the program
8. How to evaluate and refine the program