Achieving client retention
Client Retention and customer referral do not happen by accident. No matter how well you look after your customers, you still need to ensure there are comprehensive and all-encompassing strategies in place in your business. Those strategies should be designed to make your patient ecstatic about their treatment.
“advocates will actively promote your business,
engendering trust that will remove the impediments to adoption”
For customer referral to occur naturally, you need to make your patients advocates for your business, because advocates will actively promote your business. Word of mouth sales are indeed the best sales because engendered trust removes most of the impediments that traditionally exist.
With a clear strategy put in place, you can bolster your patient retention, increase customer satisfaction and produce advocate customers. The key is how you will manage your plan and your patients for best effect.
With this in mind, a practice owner needs to take every opportunity and indeed make opportunities, to shape a patient’s perception of their practice. To do so, you need a reliable patient management system.