Setting and discussing key performance indicators (KPIs) is a tricky business. Are they understood? Are they relevant? Do they make your staff perform better? They are only as valuable as you make them, and they require time, effort, and employee buy-in to live up to their high expectations. Many hearing care centers fail due to setting irrelevant indicators, having too many measure points, or because they don't communicate them or follow up on them properly. Another issue is when the KPIs you set are not connected to the overall strategic vision of your hearing care clinics. This means that even if the measurements are reached, the overall strategic goal might not be. Setting objectives and aligning them from the top-down is key to reaching your strategic targets.
In this blog, we will focus on how to set strategic targets and then connect and define relevant personal KPIs to those targets.