In private hearing clinics, as in any retail, there is a relatively high staff turnover. That’s a pain – but just part of life when running a hearing clinic. This means if you wish to stay efficient, you need a process for onboarding new staff members. Gathering everything in one place and tracking their onboarding progress is key to an efficient and successful onboarding program that matches your brand and values.
What should staff be trained in?
Retail audiology is rather complex and involves technical, interpersonal, audiological, sales, and operations skills. This is a tough combination, and it can be challenging to find staff with all of these qualifications. When audiologists start in your hearing center, they at least know about audiology. The other skill sets will depend on their individual work experience and their personality.
It’s important for your hearing clinic to have a checklist of what the new staff member should know (or learn), and start ticking it off on the first day. There should be a clear introduction plan for the first few weeks, including ongoing follow-ups on the checklist to make sure that the new employee is truly onboarded, understands your hearing clinic’s culture and processes, and is comfortable starting to meet clients on their own.
We suggest training staff in the following areas:
2. Working procedures, including the in-hearing center customer journey
3. Hearing solutions and fitting software