Taking the guesswork out of fittings using Real Ear Measurement

Real Ear Measurements (REMs) increase customer satisfaction and clinic efficiency by providing a more accurate hearing instrument fit. When programming new hearing aids, you need to ensure optimal aiding of gain and frequency response for more comfortable listening, improved speech quality, and intelligibility. Primus REM software module enables you to perform Real Ear Measurements in an easy and efficient way. 

Watch video about Real Ear Measurement in Primus.

Real Ear Measurements are crucial for success 

Real Ear Measurements are crucial for success

Reduce the number of return visits

By fitting the hearing aids properly the first time, customers will need less fine-tuning down the road, which means fewer return visits, follow-up appointments, and troubleshooting. This boosts efficiencies and improves bottom lines. 

Reduce the hearing aid return rate

All available evidence shows that customers are happier with their hearing aids – and their audiology providers – when they’re fitted using REMs. Delighted customers mean fewer hearing aid returns, which translates to greater time efficiency and more profitable businesses. 

Increase customer satisfaction

REM delivers true customer satisfaction, which enhances a practice’s reputation while reducing the time and expenses associated with multiple return visits and returns. Such increased customer satisfaction also leads to more loyalty and referrals. 

Increase customer referrals

Happy and satisfied customers are more likely to recommend friends and family to a business. Leads from customer referrals are usually of very high quality and often have an increased purchase intent. 

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What you need to know about Real Ear Measurements 

This guide will explain why REM is crucial in modern audiology and dispel the misconceptions that may cause hearing care professionals to avoid this test. We will also discuss the process for REMs, the benefits of this approach, and ideas to use REM in your hearing clinics to set your business apart. 

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How to perform Real Ear Measurements

Step 1

Prepare your client

  • Perform an otoscopy to check for any contraindications like ear wax, perforated ear drum, or discharges. Place the patient in front of the REM speaker at a distance of 80 to 100 cm.
  • Calibrate the REM probe tubes by holding the REM headset in front of the speaker and running the calibration in the Primus software. Anomalies in the probe tube frequency response may indicate a blocked or broken probe tube.
  • Insert the probe tube into the ear canal of the patient. Typically, the insertion depth is between 28 and 30 mm. The Primus REM probe tube has an adjustable marker that helps you place the tube optimally.