By fitting the hearing aids properly the first time, customers will need less fine-tuning down the road, which means a decreased number of return visits, follow-up appointments, and troubleshooting. This boosts efficiencies and improves shops’ and clinics’ bottom lines. 

All available evidence shows that customers are happier with their hearing aids – and their audiology providers – when they’re fitted using REMs. Delighted customers mean fewer hearing aid returns, which translates to greater time efficiency and more profitable businesses. 

REM delivers true customer satisfaction, which enhances a practice’s reputation while reducing the time and expenses associated with multiple return visits and returns. Such increased customer satisfaction also leads to more loyalty and referrals. 

Happy and satisfied customers are more likely to recommend friends and family to a business. Leads from customer referrals are usually of very high quality and often have an increased purchase intent.