Find areas of improvement
Activating your data can help you understand how to increase your clinic performance, reveal where to focus your marketing efforts, and provide important insights on clinical quality and business outcomes across your clinics.
This important data is instrumental in cutting costs, increasing profits, attracting new customers, and driving revenue.
Reports also provide information and insights about sales trends and key performance indicators (KPIs), including sales numbers, hearing aid trials, conversions, HA returns, etc. This allows leaders to identify underperforming areas, such as audiologists not making predetermined goals, hearing aids and accessories that aren’t selling well, etc., so they can adjust accordingly.
Engage and measure your staff
With benchmarks and personal data points, you can set KPIs for your staff and easily track them to optimize their efforts and outcomes.
This is especially helpful if you reward your teams with financial incentives when they meet predetermined goals or achieve specific milestones, like a specific number of hearing aids sold.
Reports provide valuable insights on how your audiologists and staff members are performing. For instance, you can calculate their productivity to see if they’re maximizing the number of customers they see daily. Measure staff performance and KPIs, such as how many appointments each audiologist is conducting, their sales and conversion numbers, and more.
Connect commercial and clinical performance data
Using audiological data gathered from your instruments and correlating these to commercial data points will enable you to understand how clinical performance supports commercial outcomes.
Auditdata uniquely “connects the dots” between commercial and clinical data. Additionally, this information can help clinic leaders determine areas of strength within their organization, such as high-performing staff members, effective marketing efforts, and best-selling products.
Improve processes and workflows to save money and improve clinical care
Are there any problems with your systems, processes, or workflows that could be wasting time or money – or frustrating your customers? Reporting can identify any workflow issues so you can resolve them promptly.
For instance, are you optimizing your schedules to maximize the number of customers that your clinic sees on any given day? Are your staff members efficient, staying on schedule to eliminate long wait times for your customers?
Inefficient processes can be costly to your organization and frustrating for your customers and staff. Identifying and fixing even one issue – such as optimizing your scheduling through a Practice Management Software like Manage – can result in significant cost savings, higher productivity, and happier customers.