Hoyrnin is the only private, independent audiology shop on the Faroe Islands. The shop opened in 2009 and currently has three employees. The owner’s vision is that Hoyrnin becomes the knowledge center of ears in the Faroe Islands, working with tinnitus, hearing loss, ENTs, dizziness, etc. The owner/head audiologist, Jutta Helgadóttir, sees customers both at the central shop and in her pop-up stores, conducts offsite visits at local nursing homes, and provides portable self-screeners to businesses in the local area.
As the only private audiology shop in the Faroe Islands, Helgadóttir and the shop’s other audiologist see many customers and they need to be as efficient and effective as possible. The Faroe Islands have a total of 18 islands and, in addition to her main shop, Helgadóttir has set up four pop-up shops on other islands. She travels one day per month, visiting customers on other islands to provide remote care. Customers throughout the Faroe Islands appreciate her willingness to come to them, so they don’t have to travel two hours by boat to visit her main shop.
Helgadóttir has been using a variety of Auditdata’s commercial and clinical solutions for the past four years to boost her business and provide exceptional customer service.
We sat down with Helgadóttir to discuss her experiences with Auditdata and find out how she’s using Auditdata’s solutions to amplify her shop’s efforts through every step of the customer experience.