The Latest Insights of Audiology

 Spotlighting a Businesswoman's Frustrating Hearing Care Experience

Spotlighting a Businesswoman's Frustrating Hearing Care Experience

This story highlights the importance of patient-centered care. Each patient is a person – with their own preferences, needs, and wants. This blog will demonstrate the importance of taking a holistic approach to hearing care and ensuring that the solutions you recommend align with each patient's lifestyle, budget, and expectations.

  Glenn’s Hearing Journey: “The Improvement Has Been Dramatic”

Glenn’s Hearing Journey: “The Improvement Has Been Dramatic”

For years, Glenn has been struggling to hear conversations in loud environments, and he wasn’t able to fully participate in conversations in restaurants or other situations with ambient noise. Frustrated, he finally went to have his hearing checked. Getting hearing aids made a “dramatic” improvement in his hearing – as well as his social life. This is his story.

  One Music-Loving Teen’s Hearing Loss Journey & How a Cochlear Implant Changed Her Life

One Music-Loving Teen’s Hearing Loss Journey & How a Cochlear Implant Changed Her Life

Lydia Zungy-Quinn, a music-loving 19-year-old college student, had learned to live with her hearing loss. She sat up front in her classrooms, read lips and body language, and turned the volume up on her music and TV. But before she went to college, she saw a new audiologist, got a cochlear implant, and improved her hearing significantly. This is her story.

 Customer vs. Patient – Does it Matter What You Call the People You Serve?

Customer vs. Patient – Does it Matter What You Call the People You Serve?

Should hearing clinics refer to the individuals they serve as patients or customers? Do these words matter? Could specific terminology make people feel better (or worse) about needing hearing aids? This blog explores the connotations associated with these terms.

Spotlighting a Businesswoman's Frustrating Hearing Care Experience

This story highlights the importance of patient-centered care. Each patient is a person – with their own preferences, needs, and wants. This blog will demonstrate the importance of taking a holistic approach to hearing care and ensuring that the solutions you recommend align with each patient's lifestyle, budget, and expectations.

Glenn’s Hearing Journey: “The Improvement Has Been Dramatic”

For years, Glenn has been struggling to hear conversations in loud environments, and he wasn’t able to fully participate in conversations in restaurants or other situations with ambient noise. Frustrated, he finally went to have his hearing checked. Getting hearing aids made a “dramatic” improvement in his hearing – as well as his social life. This is his story.

One Music-Loving Teen’s Hearing Loss Journey & How a Cochlear Implant Changed Her Life

Lydia Zungy-Quinn, a music-loving 19-year-old college student, had learned to live with her hearing loss. She sat up front in her classrooms, read lips and body language, and turned the volume up on her music and TV. But before she went to college, she saw a new audiologist, got a cochlear implant, and improved her hearing significantly. This is her story.

The Earwax Removal Crisis in the UK

A perfect storm of conditions – including increased demand, decreased access to free wax removal services, and lack of regulation around this service – have made earwax a hot topic – and a much-debated issue – in the UK recently. This blog outlines what’s happening – and why this service is so essential.

 3 Steps to Expanding your Friends & Family Referral Program to maximize success

3 Steps to Expanding your Friends & Family Referral Program to maximize success

Learn how to broaden your existing program and expand your reach with direct marketing communication targeting your most loyal clients. By activating your client database and digitalizing the program, expanding your reach will give you even more new customers.

 How To Increase Lifetime Value of a Hearing Aid Customer

How To Increase Lifetime Value of a Hearing Aid Customer

Onboarding new customers is expensive and takes significant effort. Competition is fierce. When you get a customer to choose you, make the most out of it and ensure that this customer stays with you thus increasing their lifetime value. This blog is relevant for hearing care providers, who want to increase the customer lifetime value of each customer.

 Customer vs. Patient – Does it Matter What You Call the People You Serve?

Customer vs. Patient – Does it Matter What You Call the People You Serve?

Should hearing clinics refer to the individuals they serve as patients or customers? Do these words matter? Could specific terminology make people feel better (or worse) about needing hearing aids? This blog explores the connotations associated with these terms.

 What Do Your Hearing Aid Users Need?

What Do Your Hearing Aid Users Need?

If someone suspects they have hearing loss, they should see an audiologist for a hearing screening to determine whether they need hearing aids. But then what happens? This blog explains how to give your patients what they need for success with their hearing aids, such as setting proper expectations, providing care and maintenance tips for the devices, offering valuable tips before they buy, and providing ongoing aftercare.

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