Sales excellence relates to everything that goes on between your staff and your clients - all the way from the first hand-shake to the last goodbye. Sales efforts are equally important for existing clients to be able to upsell, resell, or get references to your hearing clinic. Sales excellence can be achieved by implementing strategic, cross-functional initiatives throughout your chain and to all employees. 

• Educate your staff in becoming high-performing sellers
• Align a clear in-clinic customer journey
• Personalize your after sales processes
• Optimize your performance

It is important to understand what works and how to serve your clients across your business with a standardized process that includes audiological and sales activities. Running multiple clinics requires a standard process that can be followed in your practice management software. Auditdata Manage can support your roll-out and enable you to implement changes from a central location. A process in your clinic could look like this: 

1. Pre-appointment
2. Welcoming the customer
3. Understanding your customer's needs
4. Hearing examination
5. Presenting the result
6. Presenting the solution
7. The initial follow-up period

Do you keep track of how your locations perform - and do you advise your staff accordingly? By basing your business decisions and training on data, you can understand and benefit from the pockets of excellence in your clinics. We deliver deep insights into key performance indicators, such as conversion rates for new customers, return rates, average selling price, number of new sales, revenue per client, etc. These figures will help you understand what good performance looks like and where there is room for improvement.