Clinical performance measures the quality of care provided by practitioners, focusing on both the process and the outcomes. For instance, your clinic will want to determine whether each audiologist is consistently following the proper clinical workflows, making the right diagnoses, and recommending the most appropriate solutions to meet each patient’s specific needs.
- Are they efficient – with good time management skills – or do they keep patients waiting?
- Are they kind, professional, and likable?
- Do patients keep returning to see your audiologists, or are you experiencing high patient turnover, with dissatisfied patients switching to other practices?
- Are your audiologists consistently following proper workflows and protocols in their exams (e.g., using the gold standard Real Ear Measurement when fitting patients)?
Since clinical performance impacts a variety of important metrics in hearing practices, it’s important to use data to measure it properly, regularly, accurately, and objectively.