Your front office employees can dramatically influence patients’ overall experience at your hearing clinic. When your front office employees are kind, friendly, compassionate, and professional, patients are likely to have a positive experience at your hearing practice – and are more likely to return and recommend your clinic to others. And, of course, the opposite is also true. If your front office team is rude or dismissive, patients – especially new patients – are more likely to be dissatisfied with your audiology practice overall.
To provide a best care experience throughout each patient’s entire journey, your staff should start by providing exceptional care from the beginning. Since most patients’ journeys begin by interacting with your clinic’s front office staff, these employees play an essential role in the patient experience.